Privacy Policy

Last Updated:

1. Introduction

At Flowtenta ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for our services or create an account
  • Fill out a form or make a payment
  • Sign up for our newsletter
  • Participate in surveys or contests
  • Send us a message through our contact form
  • Interact with us on social media

The personal information we collect may include:

  • Name, email address, phone number, and contact details
  • Billing information and payment details
  • Account credentials
  • Preferences and interests related to our services
  • Health information relevant to participating in our classes (with your explicit consent)
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our website or use our services, certain information may be collected automatically, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on our website
  • Links clicked and actions taken
  • Date and time of visits

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Communicating with you about our services, updates, and promotions
  • Responding to your inquiries and providing customer support
  • Personalizing your experience and delivering content relevant to your interests
  • Sending you newsletters and marketing communications (with your consent)
  • Analyzing usage patterns and optimizing our website and services
  • Protecting our rights, preventing fraud, and ensuring the security of our systems
  • Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who help us operate our business and deliver services to you. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Flowtenta, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

We regularly review our security procedures and consider new technology and methods as they become available. We restrict access to your personal information to those employees, contractors, and service providers who need to know that information to provide services to you.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct or update your personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Following the unsubscribe instructions included in each marketing email
  • Contacting us using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and our services.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a child under 16, please contact us.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are located in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed by us and our affiliated companies in other countries.

By using our services, you consent to the transfer of your information to Australia and other countries which may have different data protection rules than those of your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Flowtenta
123 Harmony Street
Byron Bay, NSW 2481
Australia
Email: [email protected]
Phone: +61 2 5432 1098

We will respond to your request within a reasonable timeframe.